DELIVERY & RETURN , EXCHANGE POLICY
* PLEASE NOTE: DUE TO THE RECENT GLOBAL IMPLICATIONS OF THE CORONAVIRUS, LIMITATIONS ON DELIVERIES AND EXTRA PRECAUTIONS, SUCH AS QUARANTINE, ARE CAUSING SOME DELAYS. OUR COURIERS HAVE ADVISED THAT ALTERNATIVE SOLUTIONS HAVE BEEN IMPLEMENTED TO KEEP SERVICES MOVING AT A REASONABLE PACE WHILST FOLLOWING PRECAUTIONARY MEASURES AS NECESSARY
ORDERS PLACED BY 10 AM AEST ON A BUSINESS DAY (MON-FRI, EXCLUDING PUBLIC HOLIDAYS) WILL BE DISPATCHED THE SAME DAY. ORDERS PLACED AFTER 10 AM AEDT OR ON THE WEEKEND WILL BE DISPATCHED THE NEXT BUSINESS
PLEASE NOTE THAT WE ARE WORKING AS FAST AS WE CAN TO TRY AND MEET ALL DELIVERY TIMES BUT SOMETIMES THERE MAY BE DELAYS. THIS CAN OCCUR FOR A NUMBER OF REASONS INCLUDING BUT NOT LIMITED TO COURIER DELAYS, LOGISTICS OR BAD WEATHER. IF YOUR PACKAGE IS DELAYED, PLEASE KNOW THAT WE WILL KEEP YOU UPDATED AS MUCH AS POSSIBLE
IF YOU ARE HAVING ANY TROUBLE WITH YOUR ORDER BEING DELAYED PLEASE FEEL FREE TO GET IN TOUCH WITH OUR TEAM AT INFO@BLADEZANDCO.COM.AU
ORDERS WILL BE PROCESSED AND DELIVERED MONDAY-FRIDAY, EXCEPT IN CASES WHERE THERE ARE NATIONAL HOLIDAYS. BE AWARE THAT WHEN THERE ARE NATIONAL HOLIDAYS ORDERS MAY EXPERIENCE LONGER PROCESSING AND DELIVERY TIMES
PLEASE NOTE THAT OUR STANDARD INTERNATIONAL SHIPPING OPTION ONLY ACCEPTS PO BOX ADDRESS
YOUR ORDER WILL BE RETURNED IF NOT LABELED WITH A PO BOX ADDRESS
UPON FINALIZING YOUR ORDER, THERE WILL BE A NUMBER OF DELIVERY OPTIONS TO CHOOSE FROM. WE KNOW YOU’RE EXCITED TO GET YOUR LATEST BLADEZ&CO PRODUCTS SO WE OFFER YOU THE OPPORTUNITY TO SELECT YOUR PREFERRED METHOD DURING CHECKOUT
DOMESTIC (WITHIN AUSTRALIA)
WE OFFER TWO DIFFERENT SHIPPING OPTIONS WITHIN AUSTRALIA
STANDARD SHIPPING $16 (AUD)
EXPRESS SHIPPING $20 (AUD); OR
FREE SHIPPING FOR ORDERS OVER $200
IMPORT LIABILITIES AND TAXES
IF YOUR ORDER IS DISPATCHED INTERNATIONALLY, IT MAY HAVE TO BE CLEARED THROUGH CUSTOMS. AS A RESULT, THERE MAY BE FEES THAT HAVE TO BE PAID DEPENDING ON THE COUNTRY. PLEASE NOTE THAT BLADEZ&CO DOES NOT COVER IMPORT LIABILITIES THAT MAY BE APPLIED BY THE GOVERNMENT OF THE DESTINATION COUNTRY. BLADEZ&CO WILL NOT BE HELD LIABLE OR RESPONSIBLE FOR THE CUSTOM DELAYS, DUTIES OR TAXES THAT MAY APPLY
BLADEZ&CO IS NOT RESPONSIBLE FOR NOTIFYING CUSTOMERS THAT THEIR ITEM(S) ARE AWAITING THE PAYMENT OF CUSTOMS DUTIES AND TAXES. SHIPPING CHARGES ARE NON-REFUNDABLE
RETURN - REFUND POLICY IN STORE & ONLINE
Strictly no exchanges & Returns on sales items.
A strict no-refund policy applies to all SNEAKERS unless the condition of the purchased item differs from the advertised description.
However, in some cases, an item/s can be returned for a BLADEZ store credit ONLY which can be used to repurchase correct sizing. ( BLADEZ & CO store credits do not have an expiry)
Please ensure you choose your sizes carefully, as in most cases we are unable to guarantee stock availability. In agreement with our Sellers, BLADEZ & CO is unable to place any items on hold under any circumstance.
For your item to be considered, it must meet the criteria below;
- Returns and size swaps to be made within 3 days of item arrival unless another arrangement has been made with the team.
- BLADEZ & CO authentication tag must be attached
- Item/s must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for sneaker items), and all original packaging included.
- Any extra laces, and/or accessories must also be included
For further information and instructions please email INFO@BLADEZANDCO.COM.AU
Any sizing concerns please don't hesitate to email us or message us on instagram @Bladezandco or message us on the live chat.
We only stock 100% authentic goods. If any item which has passed our rigorous authentication checks is deemed inauthentic, We will provide you with a full refund along with all associated shipping costs.